Glean

AI-powered workplace search allows users to search across all of their company's data, including documents, conversations, tickets, and more. Glean understands natural language queries and continuously trains on a company's unique language and context to improve search relevance.

The knowledge graph helps users discover information and connect with experts in their company. Glean builds a graph of people, content, and interactions to personalize search results and suggest relevant information.

The generative AI assistant can answer questions, provide summaries, and analyze information from across a company's data. It is also secure, private, and permissions-aware.

Salespeople: Quickly access customer information, past interactions, and product details to prepare for personalized pitches. Gain insights into competitor analysis and market trends directly from internal reports and emails.

Customer Service Representatives: Instantly find resolution steps for specific customer issues within internal knowledge bases and past support tickets. Leverage sentiment analysis on customer feedback to identify areas for improvement.

Marketing Teams: Analyze campaign performance data from various sources, understand customer engagement trends, and identify high-performing content. Quickly access past marketing materials and brand guidelines for consistent messaging.

Product Managers: Research user feedback and feature requests across different channels (surveys, meetings, emails). Understand usage patterns and pain points to inform product roadmap decisions.

Finance Teams: Quickly locate invoices, contracts, and expense reports for faster processing and audit preparation. Automate data extraction and validation for accurate financial reporting.

HR Professionals: Search through employee training materials, onboarding resources, and company policies. Generate personalized welcome packets and answer frequently asked questions efficiently.

Legal Teams: Quickly find relevant contracts, case documents, and internal legal opinions for research and preparation. Identify potential risks and precedents efficiently.

Research & Development Teams: Access scientific papers, internal research reports, and competitor analysis insights for faster innovation. Stay up-to-date on industry trends and emerging technologies.

Operations Teams: Monitor key performance indicators (KPIs) from various systems in real-time and identify potential issues. Access production logs and maintenance records to diagnose and address equipment malfunctions quickly.

Executives: Stay informed on key projects, competitor activities, and industry trends by receiving personalized intelligence summaries. Get answers to business-critical questions with insights from various data sources.