Spokk

Collecting feedback: Spokk provides businesses with a way to collect feedback from customers through a variety of channels, including email, SMS, and online forms.

Responding to feedback: Spokk allows businesses to respond to customer feedback directly through the app.

Generating public reviews: Spokk can automatically generate public reviews from private feedback, which can help businesses improve their online reputation.

Managing feedback: Spokk provides businesses with tools to manage their customer feedback, including the ability to track trends and identify areas for improvement.

Sending coupons and offers: Spokk allows businesses to send coupons and other offers to customers who have provided feedback.

Restaurant owner collects post-dining feedback: Customers leave feedback on their experience via a QR code at their table. Spokk analyzes, sending positive reviews to Google and internal surveys for improvement.

Retail store gathers feedback on new product line: Customers scan their receipts for a feedback link about the new products, generating valuable insights for further development.

E-commerce platform improves customer journey: Feedback points to difficulties at checkout. Spokk helps identify specific pain points and allows targeted outreach to affected customers.

Hotel chain personalizes guest experience: Spokk captures feedback on room amenities, service, and activities. Guests receive personalized offers based on their preferences.

Fitness studio measures member satisfaction: After each class, members provide feedback on instructors, cleanliness, and overall experience. Spokk identifies areas for improvement and tracks progress.

Delivery service enhances driver performance: Drivers receive post-delivery feedback on punctuality, communication, and courtesy. Spokk encourages positive customer reviews and identifies coaching opportunities.

Telecommunications company analyzes service issues: Spokk collects detailed feedback about call quality, internet speed, and customer service interactions. Insights help prioritize network and support improvements.

Non-profit organization tracks program effectiveness: Participants offer feedback on workshops, volunteer opportunities, and community impact. Spokk helps tailor programs and measure success.

Financial institution assesses customer sentiment: Clients provide feedback on banking services, investment products, and financial advice. Spokk identifies areas of satisfaction and opportunities for growth.

Local coffee shop builds community: Customers use Spokk to suggest new drinks, share favorite pastries, and rate their baristas. Spokk promotes engagement and helps tailor the menu and atmosphere.